Return & Refund Policy
At HarmonyTrove, customer satisfaction is our priority.
30-Day Return Policy
We accept returns within 30 days of delivery.
To qualify for a return, items must:
- Be unused and in their original condition
- Include original packaging
- Not show signs of damage caused by misuse
Non-Returnable Items
Returns may not be accepted for:
- Products damaged through improper use
- Items returned without original packaging
- Clearance or final sale items (if applicable)
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the item
- A brief description of the issue
We'll gladly arrange a replacement or refund where appropriate.
Refunds
Once your return is received and inspected, we'll notify you regarding approval.
Approved refunds will be issued to your original payment method.
Please note that your bank or credit card provider may require several business days to process the refund.
Return Shipping
If the return is due to our error (damaged, defective, or incorrect item), we'll cover the return shipping cost.
For returns due to personal preference, customers may be responsible for return shipping fees unless otherwise stated.
Contact Us
If you have any questions about returns or refunds, please contact our customer support team.